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Frequently Asked Questions (FAQ)
Have questions about event rentals? Take a look through our FAQ’s, or contact us today for a free consultation!
How does the pricing work?
The rentals are given for a 24 hour period. To rent for a longer period, the daily rental rate will be multiplied by the number of days required. All charges are for time out, whether used or not.
Can we get a quote?
Yes. We are pleased to provide a free quote upon request either by email or on phone.
Is there a minimum order size?
Yes, C$15.00.
When do we pay for our order?
100% of the payment is due at the time of booking the order.
What forms of payments are accepted?
We only accept credit cards from major providers. Cash payments and e-transfers are not accepted.
How early can we make our reservation?
The earlier the better. Our items are reserved for rental on a first-come, first-serve basis so we recommend booking your items as soon as possible. Please note that December and summer months are peak periods and advanced booking is recommended. Early planning ensures product availability.
Are there any charges for order cancellation / changes?
Yes.
– Order size reduced / Orders cancelled more than 1 week before the order date, 3% of the refund amount will be retained as this is charged by our payment processor. The remaining amount will be refunded back.
– Order size reduced / Orders cancelled 1 week (or less) before the order date, 30% of the reduced rental amount will be charged. The remaining amount (if any), will be refunded back to the customer.
– Orders cancelled 24 hours before the order date – 100% of the rental amount will be charged.
Can I add or change items on my order?
We ask that you finalize your order at least a week (i.e. 7 business days) before your scheduled delivery or customer pickup date. This time frame allows us to ensure that your order is complete and ready for your event on time. Even with our selection of rental items, last minute changes to an order cannot be guaranteed due to earlier reservations from our other clients. Please try to reserve your items well in advance to guarantee their availability.
Can we look at your inventory before renting?
Yes. You can do so at our Mississauga location – 401, Winfield Terrace, Mississauga, ON L5R1 N9, however, it is by appointment only. Appointment bookings can be made by calling us at 416-908-7368 or emailing us at info@HappyEventRentals.com.
When do we pick up and return our order?
Our pick-up and drop-off window is between 8-6pm on week days and between 8-11am on weekends.
Can we come earlier or later than our scheduled pick-up/drop-off time?
While we usually work around the scheduled pick-up / drop-off times, in the event the rentals need to be picked up / dropped off earlier than scheduled, we do request at least a 2-hour heads-up to ensure your rentals are ready for you.
Are there charges for late returns?
Yes. The customer agrees to return the rentals by a predefined date and time. Rentals returned after the agreed upon time will incur additional fees as follows:
– 1st hour after agreed upon time will be treated as a grace period – $0 will be charged.
– After 1 hour and up to 3 hours after the agreed upon time – 25% of the total rental costs for a day will be charged.
– More than 3 hours after agreed upon time – an additional day of rent will be charged.
Do you deliver at our door and is there a delivery charge?
Yes, delivery and pickup services are available at an additional cost. Please contact us today to get a delivery quote.
Do you set up?
Yes, we can help with set up for an additional cost. Please contact us today to get a quote.
Who is responsible for equipment’s return in good order?
You. The customer is in charge for the rented equipment from the moment of receipt till delivery and is responsible for all breakage and loss of rented equipment and containers. All items should be secured and protected from the elements, theft or damage. Shortage must be reported prior to the event or the invoice quantities will be considered received.
How much do you charge for the loss of rental equipment?
We charge in full for any missing or damaged items at retail replacement value. The customer authorizes this business to charge and keep their credit card on file for such payments. The customer acknowledges that they will receive a receipt for each charge made.